Categories: IT Date: Oct 16, 2015 Title: The elements of business-focused IT supportRecently, Handy Croissant member Matt Simpson of Ingenuity IT outlined the essential elements you should look for when you’re assessing an IT support company. When some of the highlights in this summary.
Recently, Handy Croissant member Matt Simpson of Ingenuity IT outlined the essential elements you should look for when you’re assessing an IT support company.
Ingenuity IT uses its regular engineers on its helpdesk in rotation. This means the same experts who go out and do the work are also the ones who answer the phones on the helpdesk. So not only are they guaranteed to have the knowledge, but they also get to know the customers and provide a single point of entry to Ingenuity IT’s services.
Ingenuity IT’s contract have simple pricing levels and are all-inclusive, based on supporting individuals within an organisation. Extended hours support is a standard feature. In addition to providing services on a contract basis, Ingenuity IT also carries out ad hoc work. You can simply phone up for a one-off case.
Many people will be familiar with technical assistance where an engineer takes control of your PC remotely. Ingenuity’s engineers can go one step further. The can take control of your tables and smartphones remotely to ensure solutions that are quick and convenient for the customer.
Ingenuity IT can recommend, specify, purchase, install and maintain hardware to make sure you get the ideal solution at the best possible price/performance ratio.
Ingenuity IT keep up-to-speed with all the latest technological developments such as:
As a result, Ingenuity IT’s engineers can make sure you’re using the most appropriate and cost-effective solution currently available for your needs. But they always do this from the perspective of what’s right for your business.
Talk to Matt Simpson today if you would like your organisation to: