Welcome to Handy Croissant
The elements of business-focused IT support
The elements of business-focused IT support
Recently, Handy Croissant member Matt Simpson of Ingenuity IT outlined the essential elements you should look for when you’re assessing an IT support company.
Helpdesk quality and relationship
Ingenuity IT uses its regular engineers on its helpdesk in rotation. This means the same experts who go out and do the work are also the ones who answer the phones on the helpdesk. So not only are they guaranteed to have the knowledge, but they also get to know the customers and provide a single point of entry to Ingenuity IT’s services.
Simple contracts aimed at ensuring stability and successful customer relationships
Ingenuity IT’s contract have simple pricing levels and are all-inclusive, based on supporting individuals within an organisation. Extended hours support is a standard feature. In addition to providing services on a contract basis, Ingenuity IT also carries out ad hoc work. You can simply phone up for a one-off case.
Fixing problems quickly through remote access
Many people will be familiar with technical assistance where an engineer takes control of your PC remotely. Ingenuity’s engineers can go one step further. The can take control of your tables and smartphones remotely to ensure solutions that are quick and convenient for the customer.
Sourcing just the right hardware for your needs
Ingenuity IT can recommend, specify, purchase, install and maintain hardware to make sure you get the ideal solution at the best possible price/performance ratio.
Delivering progress, but only if it’s right for your business
Ingenuity IT keep up-to-speed with all the latest technological developments such as:
- Cloud migration and support.
- Online data backup.
- Managed services.
As a result, Ingenuity IT’s engineers can make sure you’re using the most appropriate and cost-effective solution currently available for your needs. But they always do this from the perspective of what’s right for your business.
Talk to Ingenuity IT today!
Talk to Matt Simpson today if you would like your organisation to:
- Have a simple, all-inclusive IT support contract.
- Work with a business-focused IT partner.
- Take advantage of new technology.
Recently, Handy Croissant member Theresa Marks of AddHR spoke to the group about the importance of accurate and reliable data for the HR function and the potential costs of not getting this right. She illustrated the subject with some case studies.
The Members of Handy Croissant would like to invite you to a Business Breakfast at The Holiday Inn High Wycombe (J4, M40) on Friday 9th October 2015, 7.15am – 9am.
R.S.V.P to Jerry Hughes, Chairman. Tel: 07973-749176. Email email@example.com.
Recently, Handy Croissant member Steve Gunn of Steve Gunn & Associates described a process to help members develop a unique and powerful value proposition. The process builds on previous strategy sessions for Handy Croissant members that have examined the Business Model Canvas and Strategy Canvas, and was prompted by a value proposition development project Steve had carried out for a client.
Recently, member Rita Adams of A.R.M. Credit Control explained how managing cash flow and customers is the key to credit control success. Rita said that the critical elements for success were to ensure you have the:
- Right customer.
- Right terms.
- Right process.
Rita went on to explain each of these elements in detail.
Handy Croissant member Theresa Marks of Add HR recently used a range of case studies to illustrate how her professional HR services add value to the businesses she works with. Add HR provides practical, no-nonsense HR support and works with customers to develop a service package precisely tailored to their needs.
Handy Croissant member Steve Gunn, of Steve Gunn & Associates Ltd, recently presented an interactive session entitled “A beginners guide on how to approach media interviews”. This interactive session included a couple of practice interviews with Handy Croissant members, along with hints and tips on how to prepare for and conduct yourself in media interviews.
Handy Croissant member Phil Holliday, of PH Cleaning, recently gave a very interesting presentation about carpet cleaning. You may think this is a simple, straightforward task, but Phil revealed the tips of the trade concerning how to keep your carpets looking and feeling great for many years.
Handy Croissant member Tony Thomson of Third Wave Business Development recently presented a practical approach to carrying out SWOT analyses. He noted that most people start with the “SW” portion of a SWOT analysis – the strengths and weaknesses, which are internal factors. Tony suggested reversing this practice and starting with the “OT” portion – the opportunities and threats, which examines external factors.
At a recent Handy Croissant meeting, Tony Thomson of Third Wave Business Development Specialists gave an absorbing presentation aimed at helping members understand how they can become and stay competitive in today’s dynamic business environment.
Handy Croissant member Steve Gunn of Steve Gunn & Associates Ltd recently presented on the topic of effective planning of communications activities with the aim of helping the members to make their communications activities more successful and cost-effective
At a recent Handy Croissant meeting, group member David Banes gave a presentation entitled “It’s only email”. Drawing on his experience in the IT industry, where his work encompassed IT security and anti-spam technology, David outlined:
- Some of the ways in which people, especially in small business, abuse their business email accounts when sending marketing emails, and how to improve the situation.
- The dangers posed by incoming email and some ways in which you can mitigate them.