Welcome to Handy Croissant
A.R.M Credit Control Stengthening the team
At A.R.M. Credit Control, our team is growing! We are bringing in even more expertise to strengthen our specialist team.
Tamara and Emma are the two newest team members who have joined A.R.M. to meet the growing demand for our unique and highly effective ‘positive approach’ credit control service.
Tamara Flumignan is fluent in Italian and English and has a natural flair for verbal communication. Her warm approach turns the most challenging conversations into positive interactions. Tamara uses her expert knowledge in accounting, general ledger and credit management to assess each individual case and negotiate successful outcomes.
Emma Wilkinson is an expert in accounting and credit control software. In addition to her extensive credit control and customer service experience, Emma is a fine artist. She applies her commitment, attention to detail and calm approach when communicating with customers to achieve positive results.
Increasingly, SMEs are recognising the need to maintain communication with customers when it comes to payment. A.R.M. can help ensure payments arrive on time and queries are dealt with promptly, which can really help improve cash flow.
Many large agencies offer a full credit package and are successful in recovering payments from customers, but their approach can have an adverse long-term effect and result in the loss of important customer relationships.
At A.R.M., tact, diplomacy and tenacity is our top priority when dealing with debtors. We don’t use automatic processes, instead our highly knowledgeable team members use their expertise to negotiate with customers and harness positive results.
A.R.M. works with many types of businesses, including printers, web designers, accountants, construction sub-contractors and IT support companies. Contact us today to find out how we can help you maintain and strengthen your customer relationships whilst staying on top of credit control.
To find out how we can improve your cash flow call 01628 487 849 NOW
Rita Adams (MICM Grad, MACP Grad)T: 01628 487849
Recently, Handy Croissant member Theresa Marks of AddHR spoke to the group about the importance of accurate and reliable data for the HR function and the potential costs of not getting this right. She illustrated the subject with some case studies.
The Members of Handy Croissant would like to invite you to a Business Breakfast at The Holiday Inn High Wycombe (J4, M40) on Friday 9th October 2015, 7.15am – 9am.
R.S.V.P to Jerry Hughes, Chairman. Tel: 07973-749176. Email firstname.lastname@example.org.
Recently, Handy Croissant member Steve Gunn of Steve Gunn & Associates described a process to help members develop a unique and powerful value proposition. The process builds on previous strategy sessions for Handy Croissant members that have examined the Business Model Canvas and Strategy Canvas, and was prompted by a value proposition development project Steve had carried out for a client.
Recently, member Rita Adams of A.R.M. Credit Control explained how managing cash flow and customers is the key to credit control success. Rita said that the critical elements for success were to ensure you have the:
- Right customer.
- Right terms.
- Right process.
Rita went on to explain each of these elements in detail.
Handy Croissant member Theresa Marks of Add HR recently used a range of case studies to illustrate how her professional HR services add value to the businesses she works with. Add HR provides practical, no-nonsense HR support and works with customers to develop a service package precisely tailored to their needs.
Handy Croissant member Steve Gunn, of Steve Gunn & Associates Ltd, recently presented an interactive session entitled “A beginners guide on how to approach media interviews”. This interactive session included a couple of practice interviews with Handy Croissant members, along with hints and tips on how to prepare for and conduct yourself in media interviews.
Handy Croissant member Phil Holliday, of PH Cleaning, recently gave a very interesting presentation about carpet cleaning. You may think this is a simple, straightforward task, but Phil revealed the tips of the trade concerning how to keep your carpets looking and feeling great for many years.
Handy Croissant member Tony Thomson of Third Wave Business Development recently presented a practical approach to carrying out SWOT analyses. He noted that most people start with the “SW” portion of a SWOT analysis – the strengths and weaknesses, which are internal factors. Tony suggested reversing this practice and starting with the “OT” portion – the opportunities and threats, which examines external factors.
At a recent Handy Croissant meeting, Tony Thomson of Third Wave Business Development Specialists gave an absorbing presentation aimed at helping members understand how they can become and stay competitive in today’s dynamic business environment.
Handy Croissant member Steve Gunn of Steve Gunn & Associates Ltd recently presented on the topic of effective planning of communications activities with the aim of helping the members to make their communications activities more successful and cost-effective
At a recent Handy Croissant meeting, group member David Banes gave a presentation entitled “It’s only email”. Drawing on his experience in the IT industry, where his work encompassed IT security and anti-spam technology, David outlined:
- Some of the ways in which people, especially in small business, abuse their business email accounts when sending marketing emails, and how to improve the situation.
- The dangers posed by incoming email and some ways in which you can mitigate them.